Privacy Policy for Aurora Luxuries
At Aurora Luxuries, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how Aurora Luxuries collects, uses, discloses, and protects information about you when you visit our site, engage with our services, or purchase our artisanal skincare and cosmetic products.
Aurora Luxuries is located at 4893 Yonge Street, Unit 201, Toronto, ON, M2N 5M6, Canada.
1. Information We Collect
We collect various types of information in connection with the services we provide, which include crafting and selling handmade soap, natural lip balms, sugar body scrubs, handmade bath bombs, luxurious body and hair oils, hydrating creams with botanical extracts, purifying clay face masks, aromatic skincare oils, and curated skincare gift sets.
- Personal Identification Information: This includes information you voluntarily provide to us when you create an account, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This may include your name, shipping address, billing address, email address, phone number, and payment information (processed securely by third-party payment processors).
- Commercial Information: Details about the products you have purchased or considered, and your purchasing history.
- Technical Data: When you access our site, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and how you interact with our site. This is typically collected through cookies and similar technologies.
- Usage Data: Information about your browsing actions and patterns on our site, such as pages viewed, time spent on pages, and products added to your cart.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to provide and improve our services and products:
- To Process Orders and Transactions: To fulfill your purchases of our skincare and cosmetic products, including managing payments, shipping, and handling returns and exchanges.
- To Provide Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may have.
- To Personalize Your Experience: To understand your preferences and tailor our product offerings and site content to better suit your interests.
- For Marketing and Promotional Purposes: To send you newsletters, special offers, and information about new products or events, where you have consented to receive such communications. You can opt-out at any time.
- To Improve Our Services and Site: To analyze how our site is used, troubleshoot problems, and make improvements to its functionality, performance, and the quality of our products.
- For Security and Fraud Prevention: To protect our site, our customers, and Aurora Luxuries from fraudulent activities and to ensure compliance with our terms of service.
- To Fulfill Legal Obligations: To comply with applicable laws, regulations, and governmental requests.
3. Legal Basis for Processing Your Information (GDPR)
For individuals residing in the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal information we collect and the specific context in which we collect it.
- Performance of a Contract: When you place an order, we process your data to fulfill our contractual obligations.
- Your Consent: For marketing communications or when you provide personal information for specific purposes. You can withdraw consent at any time.
- Legitimate Interests: For improving our site, preventing fraud, and conducting analytics, provided these interests do not override your fundamental rights and freedoms.
- Legal Obligation: When we are required to process your data to comply with a law.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their direct marketing purposes. We may share your information with:
- Service Providers: Trusted third parties who assist us in operating our site, conducting our business, or serving our users, such as payment processors, shipping companies, marketing platforms, and website analytics providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
6. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal data. These may include:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us.
7. Security of Your Information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include using secure servers, encryption during data transmission, and restricting access to your personal data to authorized personnel only. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Cookies and Tracking Technologies
Our site uses "cookies" to enhance your browsing experience. Cookies are small files placed on your device that store information about your preferences. We use cookies for purposes such as remembering items in your shopping cart, understanding and saving your preferences for future visits, and compiling aggregate data about site traffic and site interaction. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you turn cookies off, some features of our site may not function properly.
9. Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our site. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
10. Children’s Privacy
Our site and products are not intended for individuals under the age of 16. We do not knowingly collect personal identifiable information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contacting Us
If you have any questions regarding this privacy policy, you may contact Aurora Luxuries using the information below:
Aurora Luxuries
4893 Yonge Street, Unit 201
Toronto, ON, M2N 5M6, Canada